What happens if my phone is lost, discharged or not with me?

Follow below steps:
  • Go to the miniOrange 2-Factor tab and click on the Login Settings tab.

    Click on login setting tab

  • Now, Search What happens if my phone is lost, discharge or not with me feature and enable the checkbox Enable Forgot Phone to login with the backup method. Then you can choose any of the three methods as a backup.
    • KBA:With this, you have to answer three questions.
    • OTP over Email: With this, you will get an OTP on Email
    • Using Backup code: With this, you have to enter the backup code.

    backup methods

  • Click on Save Settings.

    save settings backup

  • Now, If you Lose your phone you can log in with any of these three methods.


How to use this feature?

Suppose, The user has miniOrange Push notification as an authentication method and the user loses his/her phone.

  • Go to your WordPress login area and enter your Username and Password. Now, Click on Forgot Phone from Two Factor Authentication login Popup.


  • You can see an alternate login method. here, we have selected KBA as alternate Login method and click on Continue.


  • Validate your account based on selected Backup method and then you will be logged in successfully.