SSO integration with help desks like Jira Service Management previously known as Jira Service Desk (JSM/JSD) allows only genuine customers to raise and access the ticket only if the customer is authenticated from IDP.
SSO Integration with Helpdesks supported products are - SSO Integration with Helpdesks for Cloud .
SSO Integration with Helpdesks : You can check our setup guidelines for SSO Integration with Helpdesks on this page.
You can check our setup guidelines for SSO Integration with Helpdesks on this page.