Introduction to miniOrange Automated User Management for Jira Cloud

Overview

The miniOrange Automated User Management app simplifies and streamlines user lifecycle management across Jira Cloud, Confluence Cloud, and Jira Service Management (JSM).

It automates repetitive administrative tasks such as user deactivation, license optimization, and group management.

By automating these actions, the app helps organizations reduce manual workload, optimize license usage, and maintain compliance with internal security and access policies.

Benefits

License Optimization
  • Automatically remove inactive users from licensed groups to free up seats and reduce operational costs.
Automation Flexibility
  • Easily configure rules to automate deactivation, suspension, restoration, and activation of users with product-specific targeting.
Compliance and Governance
  • Maintain accurate user records and access controls aligned with security and audit standards.
Centralized User Visibility
  • Monitor all user activities, statuses, and automation runs in one dashboard with detailed analytics and audit trails.
Scalability
  • Designed to support growing organizations by efficiently handling thousands of users across multiple Atlassian products.

Key Features

Automated User and Group Management
  • Automatically deactivate inactive users based on login inactivity or product usage.
  • Bulk-manage user groups across Jira Software, Confluence, Jira Service Management, and Bitbucket Cloud.
License Optimization
  • Automatically remove users from licensed groups when inactive to free valuable licenses.
  • Run scheduled cleanup rules to maintain active user pools without manual effort.
Bulk User Operations
  • Import and export users in CSV format for faster setup or audits.
  • Perform group additions, removals, activations, or deletions at scale.
Automated Email Notifications
  • Notify users before their accounts are deactivated or suspended.
Audit Logs and Reports
  • Get full visibility into all automated and manual actions.
  • Track who performed an operation, when it occurred, and which users were affected.

Note: All timestamps in the app are displayed in UTC.

Cleanup Scheduler
  • Schedule automatic cleanup rules to deactivate or suspend inactive users.
  • Define custom inactivity thresholds, protected groups, and execution timing.
Auto-Activation Rules
  • Automatically assign groups to users when they create Jira Service Management (JSM) tickets.
  • Configure domain-based or existing group-based assignment logic.
Safe and Live Execution Modes
  • Safe Mode: Runs automation rules in preview mode to show the expected results without making any real changes.
  • Live Mode: Executes automation rules immediately, applying all configured changes to users and groups.

Additional Capabilities

Advanced Filtering and Search
  • Filter users by account status, membership, inactivity, or groups for targeted management.
Protected Groups
  • Exclude critical user groups (e.g., admins, system accounts) from cleanup operations.
CSV-Based Operations
  • Import user data directly from Atlassian exports.
  • Perform mass updates, suspensions, or activations through one-step uploads.
Comprehensive Audit Trail
  • View detailed execution history for each action.
  • Export logs to CSV for compliance or auditing.
24/7 miniOrange Support
  • Access setup guides, documentation, and live expert assistance anytime.

Pre-requisites

Before configuring the Automated User Management app, ensure the following:

Atlassian Tools Installation
  • Jira Cloud must be configured and accessible.
  • The app requires admin privileges within admin’s Atlassian organization.
Supported Environment
  • Supported to be installed for Jira Cloud.
  • You can centrally manage users across Jira, Confluence, and JSM Cloud.
Admin Credentials
  • Administrative rights for both Jira Cloud and the installed app are required to set up automation rules and API connections.
Licensing
  • A valid Jira Cloud license.
  • A valid license for the miniOrange Automated User Management app.
API Token Setup
  • Admins must generate an Atlassian API token and connect it via the app’s configuration page for authenticated automation.