Troubleshooting

Troubleshooting tab provides steps to download the necessary information like application log file, Saml Request and Response required to troubleshoot any issue.

You can follow the instructions given here to enable debug logs for the plugin and download the logs and other files required to debug and fix your issue. You can also send all this information to the miniOrange support team.

Steps are given here to:

  1. Enable debug logs for the miniOrange plugin.
  2. Download Application’s log file (for eg. atlassian-jira.log, atlassian-confluence.log file)
  3. Download SAML Request and SAML Response in a XML file.
  4. Download plugin configuration file.

Troubleshooting steps

Steps to enable debug logs

  1. Go to Logging and Profiling .
  2. Click on Configure in Default Loggers section.
  3. Enter com.miniorange.sso.saml in package field and select Debug in logging level. Click on Add.
  4. After these steps, perform single sign-on again in the incognito/private window and record logs.

Steps for download support zip

  1. Go to Troubleshooting and support tools .
  2. Proceed to Create Support Zip tab.
  3. Click on Customize Zip button.
  4. Keep only Jira Application Logs option selected and save it.
  5. Click on Create zip and then Download zip.

Download SAML Request

If you don’t find the SAML Request below, follow these steps.

  1. Go to Configure IdP tab.
  2. Select the required IdP (In case of multiple IdP). Click on Test option.
  3. Click on Download SAML Request button from Panel Authentication(SAML) Request.

Download SAML Response

If you don’t find the SAML Request below, follow these steps.

  1. Go to Configure IdP tab.
  2. Select the required IdP (In case of multiple IdP). Click on Test configuration option.
  3. Click on Download SAML Response button from Panel Authentication(SAML) Response.

Test Configuration

For Test configuration refer above steps Download SAML Request/Response.

Capture the Test Configuration results and send it to us.

App Configuration

Download App Configuration file and send it to us for debugging.

In case of any query, you can reach out to us using our customer portal or Support Widget from the plugin or write an email at info@xecurify.com.