Your scan can get stuck due to following two reasons:-
1. Your hosting provider does not support WordPress cron.
2. Cron is not getting executed on WordPress as cron execution on WordPress requires a minimal amount of traffic.

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You can follow the below given debugging steps to resolve your issue in no time.

You can check whether scan/cron is started or not is by using the following steps:

Method 1. Install and activate wp-crontrol plugin.

Steps to install and activate wp-crontrol plugin.
Step 1. Go to the plugins option from the left menu bar and then click on Add new.

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Step 2. Search for wp-crontrol plugin in the search bar.

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Step 3. Click on the install now button.(Installation process will start).

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Step 4. Click on the activate button.

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With this, the installation and activation of WP Crontrol is complete.

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Step 5. Click on Events and go to the Cron Events tab.

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Step 6. Search for moblc_scan_cron_hook in the search field.

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If cron is available then click on Run Now.

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If moblc_scan_cron_hook is not available then create a new cron with the following details:-.
Field name Value
Event Type Standard cron event
Cron Name moblc_scan_cron_hook
Arguments (Leave Blank)
Next Run Now
Recurrence max_time(100s) or Every minute (every_minute)

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Click on Add event. The creation of the cron event is successful.
The scan should start resuming after 1 or 2 minutes.

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Method 2. If the above steps do not work then you need to create a Cron Job on your hosting provider

You can use the same data as mentioned in the above table to create a cron job.

You can also contact your hosting provider for the same or else we can help you set it up in the meeting. You can reach out at 2fasupport@xecurify.com for the same.